断水政策
San Jose Water is required to report the number of annual disconnections pursuant to § 116918 of the California Health and Safety Code, “An urban and community water system shall report the number of annual discontinuations of residential service for inability to pay.”
Residential service connections that had water shut off in 2023 due to failure to pay: 0
Política de desconexión del administro de agua PDF
Patakaran sa Pagputol ng Serbisyo sa Tubig PDF
Политика отключения водоснабжения PDF
T在这里 are times in life when keeping up with your expenses can become a hardship. If you’re having trouble paying your water bill, give us a call. 平台登录是来帮忙的.
We offer payment arrangements, with no interest, to help during tough times. CAP offers a 15% discount on your water bill for qualifying customers. Our goal is to work with you to ensure your water is not shut off. 下面，你可以了解更多关于这个过程的信息.
什么是逾期账款?
Your bill is considered past due 19 days after we mail it to you. 一旦帐户过期, the person or entity listed on the bill and responsible for the payment is mailed a Past Due Notice.
The Past Due Notice contains information about ways to pay your bill, also available 在这里.
The Past Due Notice is mailed to the mailing address designated on the account. If the mailing address and the address of the property to which water service is provided are different, a separate notice will be mailed to the service address and addressed to “Occupant.”
我可以在账户上安排付款吗?
If you’re unable to pay for water service within the normal payment period, let us know. You may request an alternative payment arrangement or extension by contacting Customer Service. 选项包括延长时间, 除了请求延期, 减少或替代付款时间表. Services will not be discontinued for nonpayment for any customer who complies with an alternate payment arrangement entered into with SJW, as long as the customer also keeps current on his or her account for water service as charges accrue in each subsequent billing period.
另外,SJW 客户支援计划(CAP), 以前称为WRAP, 提供总水费15%的折扣, 不包括州和地方的费用, 对于那些符合收入要求的人.
如果我不同意这个法案怎么办?
想要对账单提出异议或上诉的客户, can do so through the 加州公用事业委员会’s (CPUC) informal or formal process. Submit your complaint to the 加州公用事业委员会 (CPUC) by visiting http://www.cpuc.ca.gov /投诉/. 计费 and service complaints are handled by the CPUC's 消费者事务部 (CAB), 可以通过以下方式到达:
Telephone: (800) 649-7570 (8:30 AM to 4:30 PM, Monday through Friday) or mail to:
加州公用事业委员会
消费者事务部
凡尼斯大道505号，2003室
旧金山，加州94102
For those needing direct assistance relaying telephone conversations, (i.e. limitations in hearing or speaking), you may dial 711 to reach the California Relay Service. To have your calls immediately answered in your preferred mode of communication, 打一个免费电话, language-specific numbers listed below to be routed to the California Relay Service provider.
|
呼叫类型 |
语言 |
免费电话800 |
|
TTY/VCO/HCO转Voice |
英语 西班牙语 |
1-800-735-2929 1-800-855-3000 |
|
语音转TTY/VCO/HCO |
英语 西班牙语 |
1-800-735-2922 1-800-854-7784 |
|
从言语到言语 |
英语 西班牙语 |
1-800-854-7784 |
To avoid having service turned off while you wait for the outcome of a complaint to the CPUC, please contact the 消费者事务部 (CAB) for assistance. 如果你的情况符合资格标准, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on.
How do you handle tenants or occupants who are not listed on the bill?
SJW takes several steps to make sure that tenants or occupants of a home are made aware of a pending water shutoff. 至少在断水前10天, you will receive a written notice indicating that the water service account is in arrears and subject to disconnection.
That notice also lets the tenants or occupants know that they have the right to become the SJW customer. 如果你采取这一步, you are not responsible for the past due amount on the delinquent account as long as you are willing to accept future responsibility for the bill.
什么是最后通知?
If you do not keep up with the terms of your payment arrangement or your current bills becomes 60 days past due, 平台登录将发出最后通知. The Final Notice is mailed to the person or entity listed on the bill and responsible for payment on the account. SJW will allow every residential customer a total of 79 days from the date of mailing its bill, to make full payment of the bill prior to discontinuance of service. 信息 on how to avoid discontinuation of residential service for nonpayment is available on our website or by calling (408) 279-7900. 就本政策而言, residential service means water service to a residential connection that includes single-family residences, 多户住宅和移动房屋.
如果我的水被关了，我怎么才能把它重新打开呢?
SJW会和你一起恢复服务. 一旦你的供水因未付款而中断, a payment option needs to be accepted by SJW to restore service. 您还将被收取重新连接的费用. If the water is reconnected during business hours, the fee is $20. 正常营业时间后，费用为30美元. We want to work with you to get your water service restored as quickly as possible. 有几种付款方式:
- 支付全部到期余额
- 支付逾期款项
- Participation in an alternative payment schedule or payment arrangements
通过自动电话系统付款, or online via the internet will not post to the customer’s account immediately, t在这里fore customers must report their payment to assure their service is restored by contacting Customer Service with their payment information.